01General rule
Fees are generally non-refundable once a plan, camp seat or event place is confirmed, because coaching slots, staff time and facilities are reserved for you.
Where a refund is approved, it is processed to the original payer through the same or an equivalent payment method, usually within 7–14 business days after approval.
02Membership and coaching plans
Monthly or term membership/coaching fees are charged for the booked period. Early exit does not automatically create a refund for unused days, unless Sand-Hut cancels the programme or we agree otherwise in writing.
If Sand-Hut permanently closes a batch you paid for and cannot offer a reasonable alternative, you may request a pro-rata refund for unused sessions.
03Summer camps and special programmes
Camp cancellations requested by the member more than 7 days before the start date may be eligible for a partial refund after deducting administrative costs, at Sand-Hut’s discretion.
Cancellations within 7 days of the start date, or after the camp has begun, are typically non-refundable. No-shows are non-refundable.
04Events and SPL
Event entry fees and SPL registration fees are normally non-refundable after confirmation, including if a player withdraws for personal reasons.
If Sand-Hut cancels an event or tournament stage entirely, we will offer a transfer to another date or a refund of the unused event fee.
05Club-initiated cancellation
Sand-Hut may cancel or reschedule sessions for weather, facility issues, coach unavailability or safety. We aim to rearrange sessions. Refunds are not usually issued for single rescheduled sessions.
06How to request a refund
Email sandhutsportsclub@gmail.com or message us on WhatsApp with your member name, phone, payment reference, programme name and reason. We will review and reply with the outcome.
07Chargebacks and disputes
Please contact us before raising a payment dispute with your bank. Unresolved dues or bad-faith chargebacks may result in suspension of membership and app access.