01Payment policy
All fees and purchases must be paid through Sand-Hut approved channels: authorised cash collectors, UPI, bank transfer, card or in-app / website checkout where enabled.
A payment is considered complete only when Sand-Hut receives confirmation (receipt, settlement or verified collection). Keep your payment reference until the purchase or plan is confirmed in the app or by staff.
- Prices are as shown at checkout, on invoices, or as communicated by authorised staff
- Outstanding dues may block sessions, events, shop orders or app features
- Do not pay unauthorised individuals claiming to collect for Sand-Hut
- Chargebacks or payment disputes should be raised with us first so we can investigate
02Subscriptions — 7-day refund window
For subscriptions sold by Sand-Hut (membership plans, coaching subscriptions or other recurring/term subscriptions sold via the website, app or club sales channels):
- You may request a refund within 7 days of the payment date
- After 7 days from payment, no refund will be given for that subscription payment
- Refund eligibility within the 7-day window may still require that the plan has not been substantially consumed (for example intensive use of paid sessions); Sand-Hut will review fairly case by case within this window
- Approved refunds are returned to the original payer by the same or an equivalent method, usually within 7–14 business days after approval
03Product sales — 7-day refund window
For product sales (merchandise, kits or other goods sold by Sand-Hut online or through the club):
- You may request a refund within 7 days of the purchase / payment date
- After 7 days from payment, no refund will be given
- Products must be unused, in original condition, and with proof of purchase where applicable
- If an item was already shipped, return shipping and condition rules may apply before a refund is released
- Damaged or incorrect items reported promptly will be repaired, replaced or refunded at Sand-Hut’s discretion
04Match fees — non-refundable
Match fees (including fixture participation fees, match-day charges and similar match-related payments) are non-refundable once paid.
This applies if a player withdraws, is unavailable, is late, or does not play for personal reasons. If Sand-Hut cancels the match entirely and does not reschedule a reasonable alternative, we may offer a transfer credit or refund at our discretion.
05Membership, coaching plans and camps
Where a membership or coaching fee is sold as a subscription, the 7-day subscription rule above applies.
Camp seats and special programmes: cancellations requested more than 7 days before the start date may be eligible for a partial refund after administrative costs, at Sand-Hut’s discretion. Within 7 days of the start date, or after the programme has begun, fees are typically non-refundable. No-shows are non-refundable.
If Sand-Hut permanently closes a batch you paid for and cannot offer a reasonable alternative, you may request a pro-rata refund for unused sessions.
06Events and SPL
Event entry fees and SPL registration fees are normally non-refundable after confirmation, including if a player withdraws for personal reasons.
If Sand-Hut cancels an event or tournament stage entirely, we will offer a transfer to another date or a refund of the unused event fee.
07Club-initiated cancellation
Sand-Hut may cancel or reschedule sessions for weather, facility issues, coach unavailability or safety. We aim to rearrange sessions. Refunds are not usually issued for single rescheduled sessions.
08How to request a refund
Within the applicable window, email sandhutsportsclub@gmail.com or message us on WhatsApp with your full name, phone, payment reference, what you bought (subscription / product / programme), payment date and reason.
We will review against this policy and reply with the outcome. Refunds outside the stated windows will not be approved except where Sand-Hut cancelled the service or product and cannot provide a reasonable alternative.
09Chargebacks and disputes
Please contact us before raising a payment dispute with your bank. Unresolved dues or bad-faith chargebacks may result in suspension of membership, shop access and app access.